Refund Policy

At CREATE by ReNCOUNTER, we strive for absolute satisfaction across our services and natural product lines.

Services (Hair Salon & Head Spa)

Service Satisfaction: We do not offer cash refunds on completed hair or head spa treatments. However, if you are not entirely satisfied with your result, please contact us within 7 days of your appointment. We will gladly invite you back for to discuss about adjustment session with a stylist.
Cancellation policy: Less than 24 hrs notice will result in a charge of equivalent to 50% of the reserved service amount. "NO SHOW" will be charged 100% of the reserved amount. If there is no response after 3 days, we will terminate your appointment. So Please contact us to make changes to your appointment to avoid the fee.

Change of Mind: Due to hygiene and safety standards regarding natural beauty products, we cannot accept returns or offer refunds for opened or used lifestyle products.
Damaged or Faulty Items: If your product arrives damaged or is faulty, please contact us at our store email within 14 days of purchase with photographic proof. We will arrange a replacement or partial/full refund depending on the damage.